Frequently Asked Questions (FAQ)

Summary of the most frequently asked questions

0) What is your phone number? 

+1 (323) 312-3317

1) Where is CaballoBronco.com located?  

We are an American company legally established in the USA since 2004. We have warehouses in Texas and California and from there we send products to all of the USA.

2) Where are the products shipped from? 

The products are already stored here in the USA ready to be shipped to our customers in the USA.

3) Do you deliver to all of the USA?

Yes, we deliver to all of the USA with Free Shipping.

4) Do you have the product I see on the page available?

Yes, we have available inventory of all the products listed on the page, ready to be sent by the courier company that delivers to your home the fastest.

5) Do you have a physical store where I can pick up the products or see them?

Due to security protocols and COVID-related situations, access to the general public is not permitted. We do not have an area to receive clients.

6) How long does it take to arrive at my shipping address once I place my order?

With the Free Shipping option it usually takes 2 to 6 business days for the product to arrive. We have shipping options with a cost of next day, 2 days and 3 days. Depending on your location on this map is the delivery time with free shipping.

7) If the boots, belts or clothing do not fit me, can I exchange or return them?

Yes, we accept changes and returns without any problem, as long as they are made in accordance with our exchange and return policies.

8) Is it safe to buy from CaballoBronco.com?

Yes, we use the most secure data encryption technologies on the market, which guarantees that your information is safe with us. As an additional security measure, we do not store the credit or debit card numbers used for payment.

9) What forms of payment do you accept for purchases at CaballoBronco.com?

We accept all major credit and debit cards, as well as PayPal, Venmo, Shopify Payments, and Afterpay. We also accept cash deposits at CVS, Walmart, and 7-Eleven stores.

10) How sure am I that the product I buy will arrive?

We have been serving the Hispanic market in the USA since 2004 and our users' ratings support us.

11) Do you ship products to Mexico, Chile or other countries?

No. We only ship within the USA. If you have a family member or acquaintance who lives here in the USA, you can pay from your country and we will ship free of charge to any address in the USA. For Chile and other Latin American countries, we recommend using the Aeropost.com service.